To see your bike's current location, just select Live Map in the Navigation at the bottom of the screen! The Snik device must be paired to your phone and assigned to a bike.

Mark your bike as ‘Stolen’ in the app by triggering an Alert. This triggers real-time location tracking, where you are able to select: Track on my own, Alert Community, or Alert Friends.

When Triggering an Alert, choosing ‘Alert Community’ will notify all nearby Snik users, while ‘Alert Friends’ sends the alert only to your Snik connections.

When your Snik device moves, and you’re not within Bluetooth range, the mobile app will notify you. You’re then able to trigger an Alert. You can also trigger an Alert manually by tapping the button on the Live Map.

You can customize your notifications and settings in the Profile Settings—accessed on your Bike Profile, at the top right of your screen there is a settings cog.

Navigate to the Bike Profile page and then tap the + button at the bottom of the screen. You’re able to Add Bike by selecting the Brand, Model and Year. Your new bike now be visible on your Bike Profle—the highest value bike is shown first!

You can attach a Snik Device to your Bike(s) by tapping the edit bike button (top right on the bike image— three dots). In Edit Bike, you can pair/detach Snik devices there.

Under typical use, the battery lasts up to 9 weeks on a single charge. Heavy tracking or frequent alerts may reduce this time.

Remove the device from the case (installed in the steerer tube of your bike) using the provided key and connect it to the USB-C cable. A full charge takes about 2 hours.

The app will send a low-battery notification when your device reaches 20% capacity and again at 10% capacity.

The battery is rechargeable but not user-replaceable. If your device no longer holds a charge, contact Snik Support for a service or replacement.

On the app login screen, tap ‘Forgot Password’ and follow the email instructions to reset it.

Yes. You can log in with the same account on multiple devices.

NOTE: Only the last device to login will receive theft notifications, and only the last device to login is considered for Bluetooth connections when movement occurs.

Snik supports iOS 15+ and Android 10+ devices. For best results, ensure Bluetooth and location permissions are enabled.

No. Snik relies on cellular connectivity to track your bike in real time. If there’s no cellular service, tracking will not be available until coverage is restored.

Snik currently works across North America—Canada and the United States.

Location accuracy varies by environment. In open areas, accuracy is within a few meters; in dense urban or indoor areas, it may be reduced.

We don’t offer a formal warranty, but we’ll do everything we can to get your Snik back up and running. If you run into any issues, reach out to us at hello@snik.bike—we’re here to help!

Email us at hello@snik.bike within 30 days of delivery, and we’ll issue a return or exchange.

Just email us at hello@snik.bike and we’ll be happy to help.

Only you and people you’ve explicitly shared access with can view your bike’s location.

Your information stays private. We use encryption and secure servers to protect it, and we’ll never sell your personal details.

Yes. Just click on your Profile Image on the top right of the Bike Profile page. Scroll to the bottom to see the delete account button.

Each Snik package includes the device, installation key, USB-C charging cable, and a quick-start guide.

Yes. Contact hello@snik.bike with the new account holder’s email to transfer remaining subscription time. We’ll ensure they have the access they need.

Yes. Snik is rated IP67, meaning it’s dust-tight and can withstand immersion in water up to 1m for 30 minutes.

When a firmware update is available, simply plug your Snik device into the USB-C charging cable. The update will start automatically, and you can watch its progress on the Profile screen in the app.

Here are the steps that you need to follow:

1. Unregister you device by accessing your Profile Settings
2. Tap 'Manage Snik Devices'
3. Select the Serial Number associated with the Snik that you're unregistering
4. Tap Unregister Device
5. Go to Bluetooth settings in your phone, and select 'Forget Device'
6. Plug the Snik Device in and begin pairing process with your new phone